Terms of Service

These terms govern any booking made through parallax.tours, operated by Parallax Tours ("we," "us," "the studio"). By submitting a booking request, you agree to them.

1. What we offer

360° virtual tour photography for real estate — residential listings, guesthouses and holiday rentals, developer projects, and commercial — delivered as an interactive 360° photo tour, edited stills, and, depending on the package, add-ons such as a twilight exterior and others as described on the pricing page. Drone/aerial photography, floor plans, and 3D (dollhouse) models or measurements are not currently part of the service. Listing and Signature prices on the site are for a typical apartment (61–100 m²); Developer is a starting price, quoted per project. The price for your property is determined by the package, the property type and its size, plus any extras, travel and rush delivery you select. It's shown before you book and confirmed in writing when we approve your booking.

Travel. Within Israel, travel is priced by the estimated road distance from our base: it's free within 65 km one way, and beyond that a rate of ₪2.20 per km applies to the extra distance, there and back, capped at ₪350 (€110) per shoot. The rate is shown in the calculator, and the travel fee is included in the price shown there and in the booking form. Travel fees under ₪100 aren't charged. Beyond 220 km one way from our base, the travel fee is quoted in writing before the shoot. If your town isn't in our list, the travel fee is confirmed in writing before the shoot. For shoots outside Israel (including Cyprus), a flat travel fee per country is shown in the calculator and confirmed in writing before the shoot.

2. Booking requests aren't confirmed bookings

Submitting the booking form sends a request, not a confirmed appointment. We personally review every request to confirm the date, location, and scope actually work before it's locked in. You'll get an automatic email right after you send it, showing what we received. The booking is confirmed only when we confirm it to you in writing, or declined if we can't make it work. We don't promise a reply time. Nothing in this site's booking flow charges you at the request stage.

3. Your responsibilities

You confirm that you have the legal right to grant access to the property being shot (as the owner, agent, or with the owner's permission), that access arrangements you provide (keys, codes, a contact on site) are accurate, and that the property is reasonably prepared and safe to shoot on the agreed date. If the property is occupied or in use (tenants, guests, staff), you also confirm that they know about the shoot and agree to it, and that you've put away anything you don't want to appear in the images, such as documents, valuables, people and vehicle licence plates. If the crew can't access the property or the property isn't reasonably ready, the shoot may need to be rescheduled, and a return-visit fee may apply. We'll tell you about any such fee before charging it.

4. Scheduling and conditions

Shoots happen in daylight hours; available days and times vary by location. Exterior and twilight shots (where included or added) are weather-dependent and may need to be rescheduled at no fault to either side. We'll always tell you as early as possible if weather or another factor outside our control means a reschedule is needed.

5. Payment

You pay after the tour has been delivered. Nothing is charged when you send a booking request, and nothing is charged when we approve it. Once your tour has been delivered and is live, we send you the final amount and you pay it then. The amount is the price shown for your property in the calculator and the booking form — set by the package, property type and size, plus the extras, additional units, travel and rush delivery you selected, less any valid coupon on the package price — as confirmed in writing when we approved your booking. The price is based on the actual size and type of the property: if what you entered differs from the real property, we tell you before the shoot and confirm the corrected price in writing; if the difference only becomes clear at the property, the price for the actual size applies. Accepted payment methods and the currency are agreed with you when we approve the booking. We send the payment details with the delivery message, and ask you to pay once you have them. We haven't set a fixed due date, and no interest or late fees apply.

If you book several shoots (for example under the agency rate card in §6), each shoot is paid for separately, on delivery of that shoot.

6. Coupons

A coupon code applies a percentage discount to a package price, valid only through the expiry date it was issued with (the published agency rate-card codes have no expiry date). Codes have no cash value, can't be exchanged for cash, and aren't guaranteed to be unique to you — treat a code you're given as you would a gift card, and use it before it expires.

A code reduces the package price only, not extras, travel or rush delivery. One code applies to each booking (a booking is one shoot). Rate-card codes (AGENCY5, AGENCY10) and the founding code (FOUNDING10) may be used on each shoot in a series of up to 5, 10 or 3 shoots respectively, within 12 months (rate card) or 90 days (founding offer) of the first booking, on the conditions shown on the agencies page and on the offer. The website only checks that a code exists and is still in date. We count the shoots in a series and the time window ourselves when we approve each booking, so a code the website accepts can still be declined if its conditions aren't met; if that happens we tell you before the shoot and confirm the price in writing.

7. Cancelling or rescheduling

You can cancel a booking request free of charge at any time until we have approved it, using the cancel link in your booking confirmation email or by messaging us directly. Cancelling notifies the studio and takes effect when we receive it; you don't need to explain why.

After we have approved a booking you can still cancel or ask to reschedule in the same way. If you do so at very short notice for a shoot where we have already committed to travel, we may ask you to cover the reasonable costs we have already incurred because of it. We will tell you the amount and what it covers before charging anything, and we charge nothing where we have incurred no such costs.

We may also need to cancel or reschedule on our end — illness, equipment failure, weather, or a scheduling conflict. When that happens, you'll never be charged for a shoot that didn't happen, and we'll work with you to find the next available date.

8. Delivery, hosting and revisions

Tours are delivered within 24 hours of the shoot, every day of the week, weekends and public holidays included, or within 12 hours of the shoot if you selected rush delivery (a surcharge of 25% of the order, shown in the calculator and the booking form). Each package includes one round of revisions to the delivered stills and tour hotspots; additional rounds are billed separately at the rate shown on the pricing page at the time.

Hosting. Your tour is published on Matterport's tour platform, and we keep its link live free of charge from delivery: for 12 months with the Signature and Developer packages, and for 3 months with the Listing package. After that, hosting can be extended on request for a published price of ₪100 (about €30) per year; we confirm the extension with you before renewing, and nothing is charged unless you agree to it. If hosting isn't extended, the tour link may be taken offline. The edited photos we delivered remain yours to use under §10.

9. Reshoot guarantee

If something about the delivered tour is genuinely wrong on our end — a stitching error, a lighting or exposure problem, a technical fault in the capture — tell us within a reasonable time of delivery and we'll reshoot the property once at no additional charge. This covers execution quality, not a change of mind about staging or styling, and it doesn't apply if the property itself changed between the shoot and when you reported the issue.

10. Ownership and usage rights

Once a shoot is paid for, you receive a non-exclusive licence to use the delivered tour, stills, and any other included assets to market that specific property — on your own listings, portals, and social channels, without limit on duration. We retain ownership of the underlying raw capture and may use the finished, delivered work (the tour and stills, not your listing copy or branding) in our own portfolio and marketing, unless you tell us in writing that you'd rather we didn't for a specific property.

You may not resell the raw capture files, use the delivered work to market a different property than the one shot, or represent the tour as showing a property in a condition materially different from how it was shot.

11. What isn't guaranteed

We deliver an accurate, professionally shot representation of the property as it existed on the shoot date. We don't guarantee any specific outcome from using it — how quickly a property sells or rents, buyer interest, or portal performance — since none of that is within our control.

12. Liability

To the extent permitted by applicable law, our total liability for any claim arising from a booking is limited to the amount you paid for that specific shoot. We aren't liable for indirect or consequential losses — lost profits, lost sales, or similar — arising from a delayed, rescheduled, or unsatisfactory shoot, except where the law of your jurisdiction doesn't permit that kind of limitation (for example, for gross negligence, wilful misconduct, or in consumer-protection contexts that mandate broader liability). Nothing here limits liability that can't legally be limited.

13. Indemnity

You agree to cover any claim, loss, or cost we reasonably incur as a result of you not actually having the right to grant access to a property, or from your use of delivered work in a way that breaches these terms or the law.

14. Governing law

Nothing in these terms limits any mandatory consumer-protection rights you have where you're based.

15. Changes to these terms

We may update these terms as the service changes. The date at the top of this page reflects the version currently in effect; continuing to use the site or book a shoot after an update means you accept the current version.

16. Contact

Questions about these terms? Email bookings@parallax.tours.