Privacy Policy

Parallax Tours ("we," "us," "the studio"), operates parallax.tours and provides 360° virtual tour photography services. This policy explains what personal data we collect through this website and the booking process, why, and what rights you have over it.

The short version

We collect only what you type into the contact or booking form, plus ordinary web-server logs, plus aggregated, cookieless traffic analytics. We don't run advertising or tracking cookies, and we don't sell your data. We use two third-party processors — one to send email, one to host the site and provide that analytics — plus two services that only receive anything when you use a specific feature (the "Use my location" button and the sample tour). We tell you exactly which ones below.

What we collect

When you fill in the contact form: your name, email address, an optional phone number, and your message.

When you fill in the booking form: property type and size, the country, city, and shoot address, which package you selected, your preferred date and time, your name, email, and phone number, any notes you add, a coupon code if you use one, and, if you choose to answer, how you heard about us (picked from a short list). That last answer is included only in the notification email we receive; it is not put in your confirmation email or your manage-booking link.

Automatically, from anyone who visits the site: standard web-server request data (IP address, browser type, pages visited, timestamps) collected by our hosting provider for security and reliability, not by us directly, and not tied to your name unless you also submit a form. To limit spam and abuse, the site also briefly counts requests per IP address in server memory (for the booking, contact, cancel and coupon-check forms); this is not written to a database and is not tied to your name.

When you cancel through the link in your booking email: the booking details contained in that link (see "How long we keep it") are emailed to the studio so we know which booking was cancelled.

We do not collect payment card details through this website — no online payment is taken here. You pay after the tour is delivered; we agree the payment method with you when we approve the booking and send the payment details with the delivery message.

Why we collect it

• To reply to your enquiry.
• To review and confirm (or decline) a booking request.
• To send you a booking confirmation email, and a separate notification to the studio so a human reviews every request.
• To deliver the finished tour and communicate with you about the shoot.
• To apply a coupon code, if you use one — see "How coupons work" below.

We don't use your details for marketing emails you haven't asked for, and we don't sell, rent, or trade your data to anyone.

Legal basis for processing

For visitors in the EU/EEA, UK, or anywhere else a "legal basis" concept applies: we process contact and booking data under contract (to take the steps you asked for — replying, scheduling, delivering) and legitimate interest (keeping a record of the booking so we can actually run the shoot, and so we and you both have a reference if something needs to change). Where we ask for anything beyond that, we'll ask for your consent explicitly.

How coupons work

Signed coupon codes carry a discount percentage and an expiry date — nothing else, and nothing that identifies you. Public promotion and agency codes (such as LAUNCH10, FOUNDING10, AGENCY5 and AGENCY10) are plain, readable codes printed on the site. When you enter a code, the booking form sends it to our server to check it; the server doesn't store it, and we don't keep a list of who has which code. If you submit a booking with a code, the code appears in the booking notification email we receive, so we can honour it. Applying a code doesn't create an account. Coupons have no cash value and aren't transferable to another booking once used.

Third parties

We use a small number of processors to run this service. We don't add new ones without updating this list.

Resend delivers the emails this site sends — booking confirmations, studio notifications, and contact-form replies. See resend.com/legal/privacy-policy.

Vercel hosts the website, processes web requests, and provides Web Analytics and Speed Insights — aggregated page-view and performance data that doesn't use cookies or identify you individually. See vercel.com/legal/privacy-notice.

OpenStreetMap Nominatim (run by the OpenStreetMap Foundation) — only if you tap "Use my location" in the calculator or booking form. Your browser asks your permission first; if you allow it, the approximate coordinates your device reports are sent directly to Nominatim to look up your country and city, and nothing else. We don't receive or store those coordinates. See osmfoundation.org/wiki/Privacy_Policy.

Matterport — we publish the tours we shoot for clients on Matterport's tour platform, so the 360° images of your property, and the visits of people who open your tour, are processed by Matterport under its own privacy policy. The sample tour on this site is Matterport's public demo. Its preview image is served from Matterport's servers, the way any image host would serve it; the interactive tour itself only loads from Matterport after you click to start it, and from then on Matterport's own privacy policy applies to that viewer. See matterport.com/privacy-policy.

Photos shown on this site that aren't of a client's actual property are licensed stock photography served from Unsplash's CDN, which sees the request the same way any image host does; no personal data is exchanged in that process beyond your device requesting an image.

International data transfers

Resend, Vercel, OpenStreetMap Nominatim and Matterport may process data on servers outside your own country, including the United States. Where that applies, we rely on the safeguards those providers publish in their own policies (standard contractual clauses or an equivalent mechanism).

Cookies and local storage

This site sets two small first-party cookies. NEXT_LOCALE remembers which of the three languages you chose, so you don't have to pick it again on your next visit. geo holds the two-letter country code that our hosting provider's network detected for your request (not your IP address or exact location); it lasts 24 hours and is read only in your browser, to show prices in a suitable currency (shekel, euro, pound or dollar) before the page appears. Your light/dark theme preference and, if you pick one, your chosen currency are saved in your browser's local storage, not sent to us at all. None of these is used for tracking or advertising, and none is how the analytics mentioned above work: those are cookieless, aggregated, and don't identify individual visitors. If that changes, this section will change with it.

While you fill in the booking form, what you've entered (including your contact details) is kept in your browser's session storage so a reload doesn't lose it. It stays on your device, is never sent to us until you submit, and is cleared when you close the tab. If you dismiss the promotion bar at the top of the page, that choice is also kept in session storage only, and is cleared when you close the tab.

How long we keep it

Booking and contact enquiries are kept only as long as we need them to handle your booking, keep our accounts and resolve any dispute, then deleted. A booking's full details also live in the confirmation email we send you and in the manage/cancel link inside it — that link is a self-contained, signed reference, not a lookup into a database we maintain. It is signed, not encrypted: it contains your name, email, phone number, address and booking details, so anyone who has the link can read them. Keep it private, and expect that our hosting provider's request logs may record the link when it is opened. Because the link is not a database record, cancelling or letting the link go unused doesn't leave a separate record behind for us to delete on top of the original emails.

Your rights

Depending on where you're based, you may have the right to:

• Access the personal data we hold about you.
• Correct it if it's inaccurate.
• Delete it, subject to what we're legally required to keep (e.g., for accounting).
• Restrict or object to certain processing.
• Receive a copy of your data in a portable format.
• Withdraw consent at any time, where consent is the basis for processing.
• Lodge a complaint with your local data protection authority — for example, the Israeli Privacy Protection Authority if you're in Israel, or your national supervisory authority if you're in the EU/EEA.

To exercise any of these, email us at bookings@parallax.tours. We'll respond within a reasonable time and in any case within any period required by applicable law.

Children's privacy

This site and service are intended for adults arranging property photography, not children. We don't knowingly collect personal data from anyone under 16.

Security

We rely on our processors' standard security measures — encrypted transport (HTTPS) for everything on this site, and access to submitted data limited to the studio and the processors listed above. No method of transmission or storage is perfectly secure, but we don't hold more data than we need, and we don't hold it longer than the retention period above.

Changes to this policy

If this policy changes, we'll update the date at the top of this page. Significant changes will be reflected here before they take effect.

Contact

Questions about this policy, or want to exercise any of the rights above? Email bookings@parallax.tours.